📚 Studiyo Library – Terms & Conditions

1. General Usage Guidelines

• Check-in and check-out via the Studiyo App using OTP or QR Code.
• Silence is mandatory. Take phone calls or group discussions outside the quiet zones.
• Keep your desk tidy and return any shared resources (chargers, books) after use.
• Food and beverages (except water) are only allowed in designated break areas.
• Do not leave personal belongings unattended. Studiyo is not liable for any loss or theft.

2. Damage & Misuse Policy

• Charges apply for intentional or negligent damage to property or equipment.
• Vandalism or tampering with infrastructure will result in suspension and potential legal action.
• Refundable security deposits (if applicable) may be adjusted in case of damages.

3. Unlimited Hours Usage Policy

• Unlimited pass holders may access the library during all operational hours.
• Unlimited hours ≠ reserved seats. You may study as long as you want but cannot block a seat if you’re absent.
• Do not use personal items to reserve a seat. Unattended items may be cleared by staff.
• Seat allocation is first-come, first-served. Studiyo may manage occupancy during peak hours.

4. Downtime & Maintenance Policy

• Maintenance or unplanned downtimes will be communicated in advance when possible.
• No compensation is provided for downtimes under 3 hours/day.
• For closures exceeding 2 consecutive days, memberships will be extended proportionally.

5. Refund Policy

• No refunds once the subscription has started.
• Partial refunds may be considered in exceptional cases (e.g., medical emergency) with valid proof.
• No refunds for unused days or account inactivity.

6. Studiyo Content & IP Rights

• All systems, apps, content, and branding are the intellectual property of Acadworks Innovation Labs LLP.
• Reproduction or distribution of materials without permission is strictly prohibited.

7. Termination Clause

• Studiyo reserves the right to terminate membership without refund in the following cases:
  • Violation of behavioral or community policies
  • Misuse of space or repeated user complaints
  • Unauthorized use of passes or sharing them with others
• Voluntary cancellation by users will also not be refunded once billing has started.

8. Community Etiquette

• Be respectful to staff and fellow members.
• Avoid using items to reserve seats.
• Help maintain a quiet, clean, and distraction-free environment for all.

1. Access Timeline

• Access is usually instant post-payment.
• May take up to 24 hours in rare cases (e.g., system updates, manual verifications).
• Access links or credentials will be sent to your email and/or Studiyo dashboard.

2. Access Validity

• Each product (e.g., test series) comes with a defined validity (e.g., 3 or 6 months).
• Access expires automatically after this period unless renewed.
• No refunds once access is granted.

3. Usage Guidelines

• Access is strictly personal and non-transferable.
• Sharing credentials or materials may result in account suspension or ban.
• Downloading, recording, or distributing content without permission may lead to legal action.

4. Technical Support

• If you face any issues with accessing digital content, logging in, using your dashboard, or errors in tests/materials:
• 👉 Email: support@studiyo.in with your Order ID and issue details.
• We typically respond within 24 business hours.

5. Updates & Enhancements

• Digital content may be updated or improved during your access period (e.g., new mock tests, syllabus updates).
• Significant updates will be communicated via email or dashboard.

6. Platform Availability

• Best experience on Chrome or Safari (latest versions).
• Ensure a stable internet connection.
• Scheduled maintenance will be communicated in advance on the platform or via email.

7. Returns & Refunds

• Refunds are only considered in cases of Duplicate payments or Technical failures that prevent access.
• 📌 Reach out within 72 hours of the issue for resolution.